Please Note.  This information was correct at the time of writing (January 2020), please contact VTNE for an updated list if any of the links or telephone numbers are no longer working. 

Benefits

	Organisation – Charity	Area	Contact Information
	Benefit Enquiry Line	National	https://www.gov.uk/browse/benefits
	Disability Living Allowance Enquiry Line	National	0800 121 4600
	The Department for Work and Pensions	National	www.dwp.gov.uk
	Tax Credits	National	0345 300 3900 www.direct.gov.uk/taxcredits
	Age UK	National	http://www.ageuk.org.uk/money-matters/claiming-benefits/benefits-calculator/

Bullying

	Organisation – Charity	Area	Contact Information
	Bullying UK	National	www.bullying.co.uk
	TUC	National	www.tuc.org.uk/resource/bullying-work
	.Gov.uk	National	www.gov.uk/workplace-bullying-and-harassment

Domestic Violence

	Organisation – Charity	Area	Contact Information
	The national helpline run by Refuge and Women’s Aid	National	0808 2000 247
	Muslim Women’s Network	National	Phone: 0800 999 5786 www.mwnhelpline.co.uk
	Women’s Aid	Darlington	Darlington’s Women’s Refuge.  Phone: 01325 364486  Helpline: Mon-Fri 9am-5pm, 9.30pm-9am and Sat 9am-12pm Email: familyhelp@btconnect.com Website: www.darlingtonrefuge.org.uk
		Gateshead	Gateshead Women’s Service and Refuge Phone: 0191 477 9309 – Refuge: Mon-Fri 9am-5pm Email:  GWS@homegroup.org.uk
		Middlesbrough	Harbour – Middlesbrough Refuge Phone: 01642 861788 – Refuge: 24hr Phone: 01642 225969 – Helpline: 24hr Email: middlesbroughrefuge@myharbour.org.uk Website: www.myharbour.org.uk
		Stockton	Harbour – Stockton Refuge Phone: 01642 553323 – Refuge: 24hr Email: stocktonrefuge@myharbour.org.uk Website: www.myharbour.org.uk

Careers

	Organisation – Charity	Area	Contact Information
	National Careers Service	National	https://nationalcareersservice.direct.gov.uk/Pages/Home.aspx 0800 100 900

Addiction: Drug and Alcohol – Help, Advice and Guidance

	Organisation – Charity	Area	Contact Information
	Frank Drugs	National	Frank (Drugs)   http://www.talktofrank.com/contact-frank 0300 123 6600
			General advice and information about drugs: FRANK national helpline: 0800 776600
	AA – Alcoholics Anonymous	National	0800 9177 650 – help@aamailing.org
		Darlington	Telephone 01325 267230       Email darlington@neca.co.uk The Gate John Dobbin Road, DARLINGTON. DL1 1QU
		Stockton & Teesside	Stockton Treatment helpline: 0800 0522050 Teesside Wide helpline: 0808 1880247
	Crime Stopper	National	For Drug related crime – 0800 555111 www.crimestoppers-uk.org
	Middlesbrough Borough Council	Middlesbrough	Telephone: 01642 221484
	Hartlepool BC	Hartlepool	01429 285000
		South Tyneside	0191 455 3027
		Gateshead BC	0191 433 3000 Email: communitysafety@gateshead.gov.uk
	Rehab4addiction	Nationwide	https://www.rehab4addiction.co.uk/

Education Scholarships & Funding

	Organisation – Charity	Area	Contact Information
	Scholarship Search	National	www.scholarship-search.org.uk
	FinAid	National	www.finaid.org
	.Gov	National	www.gov.uk/student-finance www.gov.uk/advanced-learning-loans/overview

Employment

	Organisation – Charity	Area	Contact Information
	Direct Gov	National	www.direct.gov.uk/employment
	ACAS	National	www.cas.org.uk

General Advice and Guidance

	Organisation – Charity	Area	Contact Information
	Citizen Advice Bureau	National	www.citizensadvice.org.uk        03454 04 05 06
		Darlington	0300 330 1195
		Gateshead	0344 245 1288
		Leeds	0113 233 4400
		Middlesbrough	0344 499 4110
		South Tyneside	0191 455 7958
		Stockton	01642 633877
		Washington	0191 416 6848
		York	0344 411 1444

Money – Debt Management

	Organisation – Charity	Area	Contact Information
	The Money Advice Service	National	https://www.moneyadviceservice.org.uk/en/static/contact-us Money Advice Line on 0800 128 7777
	See also Citizen Advice Bureau (General Tab)
	.Gov.uk	National	https://www.gov.uk/options-for-paying-off-your-debts/debt-management-plans
	Money Saving Expert	National
	Money Supermarket	National	http://www.moneysupermarket.com/debt/

Housing – Advice and Guidance

	Organisation – Charity	Area	Contact Information
		Darlington	01325 388514
	Stockton B. C.	Stockton	01642 – 393939
	Middlesbrough B. C.	Middlesbrough	01642 245432
	South Shields B. C.	South Shields	‪0191 427 7000
	Gateshead B. C.	Gateshead	0191 433 3000
	Shelter	National	0808 800 4444 www.shelter.org.uk
		North East	0344 515 1601
	Cleveland Housing Advice Centre	Middlesbrough	01642 254544

Listening Services

Someone to listen to your concerns and worries, not only for people who are feeling suicidal

		Area	Contact Information
	Samaritans	National	116 123 mailto:jo@samaritans.org Find branches – http://www.samaritans.org/branches?circle[location]=stockton-on-tees
		Middlesbrough	Teesside Samaritans        01642 21 77 77
		Darlington	Darlington Samaritans     01325 465 465
		Durham	The Samaritans of Central Durham 08457 90 90 90
		Leeds	Leeds Samaritans             0113 245 6789
		Sunderland	Sunderland Samaritans    08457 90 90 90
		York	York Samaritans                01904 655 888